Access codes: the long answer to a short question

How long do codes last?

Three durations exist: short (5 minutes, 15 minutes, 1 hour, 4 hours), long (7, 14, 30 days), and unlimited. Short and long both count against the resident’s monthly quota. Unlimited does not count and can only be issued by property managers.

Why can residents not issue unlimited codes?

Because unlimited codes are how the gate trusts staff and contractors. Letting any tenant mint a permanent gate pass for any visitor would erode that trust quickly. The split is deliberate. It keeps the gate the gate.

What if a code does not work at the gate?

• Confirm the code has not expired (check the resident app for status).
• Confirm the gate device has been online in the last 24 hours; the offline cache covers a day.
• Confirm the visitor is at the right gate. Estates with multiple gates may scope codes per gate.
• If still failing, the resident can reissue. The new code lands in seconds.

How does the offline cache work?

The gate device pulls a 24-hour roll of valid codes when it has connection. If the network drops, codes issued in that window still validate locally. Once the network returns, the device syncs the missed events back. Real-time decisions never block on the cloud, on purpose.